tropicana Casino & Sportsbook Data Care

This page describes what we collect when you use tropicana and how we keep that data protected. We at tropicana collect personal information—your email, phone number, name, address, and identity document—to verify your account, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations.

Our privacy commitment is straightforward: we do not sell your data to third parties, we encrypt all sensitive information, and we limit access to your personal details to tropicana staff and our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We retain your data only as long as necessary to operate your account and meet legal obligations.

This policy applies to all tropicana users, regardless of location. If you have questions about how we handle your information, contact our support team. If you believe we have mishandled your data, you may request correction, deletion, or a copy of your personal information.

What data we collect on tropicana

Account registration and identity verification

When you register on tropicana, we collect your email address, username, password, phone number, full legal name, date of birth, and residential address. We use this information to create your account, send you login codes and account notifications, and verify your identity before you withdraw funds.

We also collect a copy of your identity document—Indonesian KTP, passport, or driving license. Our compliance team reviews this document to confirm your legal name and address match your account registration. We store the document image on encrypted servers and do not share it with third parties except as required by law.

Payment and transaction data

When you deposit or withdraw funds, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the date and time, and your tropicana wallet balance before and after the transaction. We use this data to process your payment, prevent fraud, and generate your account statement.

We do not store your e-wallet password or bank account number. When you authenticate with mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, you authenticate directly with that provider—tropicana never sees your credentials. For bank transfers, we receive only the confirmation that your transfer arrived; we do not store your bank account details.

Account data

Email, phone, name, address, date of birth, identity document image.

Transaction data

Deposit / withdrawal amount, method, date, time, and wallet balance.

Game activity

Your selections, stakes, outcomes, and balance changes per game.

Device and network data

IP address, device type, browser, operating system, and login timestamps.

Game activity and device information

We log your game activity—which markets you select, your stake amounts, outcomes, and balance changes. This data helps us detect fraud, resolve disputes, and generate your account history. We also collect technical information: your IP address, device type (Android, iOS, desktop), browser, operating system, and login timestamps. This helps us identify unauthorized access and improve tropicana's performance.

How we use and protect your data

Data use and third-party processors

We use your data for five purposes: account administration (login, password reset, notifications), payment processing (deposit and withdrawal), fraud prevention and compliance (KYC verification, anti-money-laundering checks), customer support (responding to your inquiries), and service improvement (analyzing tropicana performance and user behavior).

We share your data with third parties only when necessary. Our payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—receive your name and transaction amount to process your deposit or withdrawal. Our hosting provider stores encrypted copies of your data on servers that may sit outside Indonesia. Our compliance and fraud-prevention vendors may access anonymized transaction patterns to detect suspicious activity. We do not sell your data to advertisers, data brokers, or marketing firms.

Data security and encryption

We encrypt all sensitive data—passwords, identity documents, payment information—using industry-standard encryption (TLS 1.2 or higher) in transit and at rest. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your personal data to tropicana staff with a legitimate business need and our authorized third-party processors.

We do not guarantee absolute security. No system is immune to breach. If we detect unauthorized access to your account or data, we will notify you by email or SMS and guide you through account recovery steps. We recommend you enable two-factor authentication on your tropicana account and use a strong, unique password.

Data retention and your rights

We retain your account data as long as your tropicana account is active. After you close your account, we retain transaction records and identity documents for a defined period (typically 5–7 years) to comply with anti-money-laundering regulations and audit requirements. We delete other personal data within 90 days of account closure, unless we are required by law to retain it longer.

You have the right to request a copy of your personal data, correct inaccurate information, or request deletion of your data (subject to legal retention obligations). You may also request that we stop using your data for marketing or analytics purposes. To exercise these rights, contact our support team with your request and account details. We will respond within 30 days.

Cookies and tracking

tropicana uses cookies to remember your login session, store your language preference, and track your activity on our site for fraud prevention. We do not use cookies to track you across other websites. You may disable cookies in your browser settings, but this may prevent tropicana from functioning correctly.

Jurisdiction and data transfers

tropicana operates under Indonesian law and complies with Indonesian data-protection standards. However, our hosting provider may store your data on servers outside Indonesia. By using tropicana, you consent to this international data transfer. If you do not consent, you should not use our platform.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on tropicana. Your continued use of tropicana after such notice constitutes your acceptance of the updated policy.

Contact tropicana

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights, contact our support team. We are available during business hours and respond to inquiries in English. You may also submit a formal data-access request in writing to our compliance department. Include your tropicana username, email address, and a clear description of your request.